00Tuesday · 2:47 PM · Teams
“While you're in there, can you also get Sharon on the new printer?”
Sure, no problem.
Read 2:47 PM · 20 min · $50.00 · Not ticketed · Not quoted · Not invoiced
Nobody scheduled that. Nobody quoted it. Nobody wrote it down. It costs twenty minutes and fifty dollars, it happens about five times a week, and the client honestly believes they asked you for nothing.
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01One tech, one week
Answer five messages the way you actually answer them.Watch where the money goes.
These are one technician’s asks over one ordinary week, priced at $150 an hour. Reply the way you’d reply on a Tuesday. Both answers are a yes, both are reasonable, and the two buttons look identical on purpose — there is no right one. Only one of them ends up on a document.
Inbox · 5 unanswered
“While you’re in there, can you also get Sharon on the new printer?”
Not invoiced
$0.00
Invoiced
$0.00
Defended
$0.00
The tape
The tape
No entries yet. Answer the first message.
Rate fixed at $150/hr in this device. Set your own below.
02Exhibit A
Week 32 · PSA export · Reconstructed · Illustrative, not a real client record
Same week, from the other side.Six of these rows have no ticket number.
That is the week you just answered, exported the way it would actually appear in your PSA on Monday morning. Every line is work that was performed. The only difference between the lines is whether anybody opened a ticket.
MON 08/11
Monthly patch cycle, 41 workstations
Northgate Dental · 2:00
Ticket #48211 · Billed
Set up Sharon on the new printer
Northgate Dental · 0:20
Ticket —Not billed
Firewall rule change, remote access
Halstead Legal · 0:45
Ticket #48219 · Billed
New paralegal: laptop, mailbox, VPN
Halstead Legal · 0:40
Ticket —Not billed
WED 08/13
Backup verification, Q3
Cascade Freight · 1:00
Ticket #48240 · Billed
Explained what the agreement covers
Cascade Freight · 0:25
Ticket —Not billed
THU 08/14
Server reboot after failed update
Northgate Dental · 0:30
Ticket #48257 · Billed
Looked at the QuickBooks sync
Northgate Dental · 0:20
Ticket —Not billed
FRI 08/15
Switch replacement, main office
Bellwether Group · 1:15
Ticket #48268 · Billed
Walked the new second office
Bellwether Group · 0:15
Ticket —Not billed
Mailbox restore, one user
Halstead Legal · 0:20
Ticket #48271 · Billed
Reviewed a vendor quote as a favor
Halstead Legal · 0:22
Ticket —Not billed
Not one of these was a mistake. Every one was the right call with the information the tech had, standing in the room. The problem is that six of them exist only in that tech’s memory — and by Friday afternoon he had already forgotten one of them.
Six riders. The ledger you just filled in counted five. We left the 4:58 pm one out and rounded the week down to 2:00 — the same way your techs do.
03Do the math
That was one tech's week.Now do it for the whole team.
Technicians × out-of-scope hours per tech per week × your rate × 52. Nothing weighted, nothing hidden. Then set the last dial: how much of it you would realistically write down and bill.
Two hours a week is twenty-four minutes a day.
Two of the five asks in the ledger were never billable — they are arguments you win, not invoices you send. A perfect week on that ledger is 67%, not 100%.
DEFAULT 30% — WE START THERE BECAUSE YOU WILL STILL EAT SOME OF IT ON PURPOSE.
5 TECHS × 2.0 HRS × $150 × 52 WEEKS = $78,000 ·× 30% = $23,400
Out-of-scope exposure · Annual
LivePER WEEK
$1,500
PER MONTH
$6,500
PER TECHNICIAN
$15,600
PER WORKING DAY
$300
These are estimates built from three numbers you set. They are not a forecast of recovered revenue. The only figure here that XClause can change is the last dial.
04The receipt
Recover a tenth of it and the platform ispaid for three times over.
XClause Pro is $2,388 a year, billed monthly at $199. Unlimited SOWs, unlimited signatures, no per-document fee. Here is the whole comparison on one scale.
OUT-OF-SCOPE WORK, PER YEAR
WHAT YOU'D RECOVER AT 30%
WHAT XCLAUSE PRO COSTS
ALL THREE BARS SHARE ONE SCALE. THAT IS THE POINT.
9.8×
what you'd recover, against what the platform costs
38 DAYS
until the recovered work has paid for a full year of XClause
33×
the gross out-of-scope work, against the platform. This is the number we quote on the main site.
$199/MO
billed monthly. Cancel anytime. No long-term contract.
To be exact about it: you do not recover the whole $78,000. Some of that work you would have given away anyway, and some clients will renegotiate rather than pay. Recover a tenth of it and the platform is still paid for three times over. That is a low bar, and it is the only one this page is asking you to clear.
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05The same ask, on the record
Dana still asks about the printer.Now it lands in a document.
XClause doesn’t sit between you and your client, and it doesn’t read your inbox. It sits under the conversation: a scoped, priced, signed document that already exists, with an out-of-scope rate already in it. When the ask comes in, adding a line takes less time than arguing about whether it was included.
Added by D. Reyes · Tue 2:51 PM · sent for signature 2:54 PM
One line, on a document the client already signed. That is the entire difference between a favor and a line item.
SOW builder
Assemble managed units and pricing as you go. The document does the arithmetic so you stop quoting from memory.
MSP templates
Written for managed services, not adapted from a generic legal pack by someone who has never seen a ticket queue.
Unlimited SOWs
No per-document fee, so scoping the small stuff never has to clear a cost-benefit test first.
Built-in e-signature
Full audit trail on every signature. Who signed, what they signed, and when.
Invoice generation
Build the invoice straight from the signed SOW. Nothing gets retyped and nothing gets rounded down.
Renewal dashboard
See what renews before it lapses, and what has grown since the day it was signed.
PSA / RMM sync
Two-way with ConnectWise, Autotask, HaloPSA and SuperOps, so the scope and the ticket queue agree with each other.
Client onboarding portal
Documents, signatures and onboarding in one place a client can actually find.
Daemon AI
Reads a draft SOW and flags the sentences that leave scope open to interpretation.
AES-256 encryption
At rest and in transit, on every document.
06What this doesn’t do
This does not stop anyone from asking.It stops the ask from being free.
We’re not going to tell you that a contract platform changes human behavior. Clients will keep asking nicely, and your techs will keep wanting to help — that instinct is a large part of why your clients stay. What documented scope changes is what happens next: the work has a name, a price and a place to go, so saying yes stops being the same thing as working for free.
It won’t
Make your clients ask for less.
It will
Make the ask visible the moment it lands, instead of three weeks later during a write-off review.
It won’t
Bill anybody automatically, or chase a client on your behalf.
It will
Put out-of-scope work in front of you while the client still remembers asking for it.
It won’t
Recover the hours you already gave away last year.
It will
Stop next Tuesday’s from going unrecorded.
You will still say yes to the printer. So would we.The only thing that changes is where it lands.
That is the whole product. There is no second claim.
07Who else runs this
Built with people who run MSPs.Not with people who read about them.
Every number on this page is one of three things: your own inputs, arithmetic on your own inputs, or our published price. There is no fourth kind.
The $150 rate, the two hours, the four habits and the $15,600 per technician are the same figures we publish on xclause.com, because they came from the MSP peer groups we build alongside — not from a survey we commissioned about ourselves.
- The ASCII Group
- The Tech Tribe
- Growth Generators
- The 20
08Say yes on the record
“While you’re in there, can you also…”
Sure — putting it on the SOW.
Next Tuesday, somebody is going to ask you for a favor.Have somewhere to put it.
Start a free trial, build one SOW for your messiest client, and count how much of what you’re already doing for them has never been written down anywhere.
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One SOW, one client, one afternoon. That is the whole ask.